Aviso Legal
Legal Notice
The company ANNA CORTINA - ART MEETS FASHION SL, (CIF: B83825158) is registered in the Mercantile Register of Madrid, volume 19515 of Companies, folio 103 and page nº M-342705 1st inscription, is the owner of this website, operating under the trade name ANNA CORTINA.
Contact details:
- PHONE: +0034 930 186 611
- FAX: +0034 930 186 611
- E-MAIL: annacortina@annacortina.com
- INTERNET DOMAIN: www.annacortina.com
The present general conditions are formulated in accordance with the Civil and Commercial Codes, Law 7/1996, of 15 January, on the Regulation of Retail Trade, Law 7/1998, of 13 April, on General Contracting Conditions and Law 7/1995, of 23 March, on Consumer Credit.
The placing of an order implies the acceptance of these General Conditions of Sale by the customer, as well as any other specified in the order itself.
In addition, the customer ANNA CORTINA claims to be of legal age and verifies as correct all data provided for the management of your order.
The purpose of these General Conditions of Sale is to define the terms and conditions of sale between Anna Cortina and the customer, from the placing of the order, delivery and payment, as well as the after-sales service.
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1. ORDER
The CUSTOMER may place an order by the following means:
- By telephone, by calling the telephone number indicated on the home page of the website.
- By e-mail indicated on our website, annacortina(at)annacortina.com.
- Place your order from the website: www.annacortina.com.
By placing an order, the Customer fully and completely accepts the prices, the description of the products on sale and the General Terms and Conditions of Sale, as well as any other terms and conditions specified in the order itself.
Translated with www.DeepL.com/Translator (free version)
2. DELIVERY
The order will be delivered to the customer after payment of the goods. As soon as the order leaves the factory we will notify you, and from then on you will receive the order within 24 or 48 hours approximately.
In the event that it is not located at the indicated delivery address, the transport agency will leave a notification with a telephone number to arrange a new delivery within a maximum of 10 days.
At Anna Cortina we keep track of each and every order. If any incident should arise during delivery, we will inform you as soon as possible.
If a delivery date has been agreed with the customer with the transport agency and the goods cannot be delivered because the customer is not at home, additional amounts may be charged as a second transport.
3. METHODS OF PAYMENT
Anna Cortina has 3 different payment methods. Once you have placed your order, the system will indicate which payment method you can use, then all you have to do is follow the instructions that the system will give you.
3.1. CREDIT CARD:You can pay by credit card, just select this option in payment mode. You will be connected to a secure server.
The payment of purchases is made by credit card. The bank cards accepted are: Visa / MasterCard / American Express. The purchase price will be debited from the customer's bank account within 4 days from the day of the order and the order will be considered effective after confirmation of your agreement from the bank payment centres.
The customer declares that he/she has full capacity to use credit cards and that they have sufficient funds to cover all costs resulting from the purchase of products through annacortina.com.
By pressing the "Pay" button during the purchase process, the customer declares to fully and unreservedly accept the entirety of these General Terms and Conditions of Sale.
The data registered by annacortina.com constitute the proof of the transactions made between annacortina.com and the registered customer.
The contractual information is presented in English language and will be confirmed at the latest at the time of delivery.
The prices of our products include all taxes, but do not include transport costs.
AnnaCortina.com reserves the right to modify its prices at any time, but the products will be invoiced on the basis of the rates in force at the time of registration of the orders (subject to the availability of the product), except for obvious typographical errors.
The products remain the property of the supplier until such time as the price has been paid in full.
3.2. PAYPAL:Pay for your purchases securely. Shop with total security thanks to Paypal's purchase protection programmes. Shop securely without giving out your card details.
3.3. BANK TRANSFER:You can also choose to pay by bank transfer. Our bank is La Caixa.
4. SECURITY
For your security, Anna Cortina has entrusted the credit card payment system to a payment gateway.
The bank details entered are encrypted and securely transmitted to the bank's servers and then verified with the issuing bank to prevent fraud and abuse.
This data entry procedure is guaranteed by 128-bit SSL (Secure Socket Layer) encryption technology, one of the most advanced and effective protection systems currently available, thanks to which no third party will have access via the Internet to the information relating to the bank details entered by the customer.
Only the Bank and PayPal have access to the bank details linked to these means of payment, so that Anna Cortina does not know or record these details during the payment transaction.
5. PRICES
All prices and rates derived from the services provided from our website annacortina.com include value added tax (VAT). Shipping costs may vary depending on the weight and size of the package.
6. RIGHT OF RETURN
The user may make any changes to their order, change their delivery or billing address or cancel the order, provided that the order has not entered the production process.
To do this, the user must call the customer service telephone number 930 186 611 or send an email to annacortina(at)annacortina.com, attaching the order reference number so that you can be informed of the status of your order, and thus the possibility of modifications.
The user will also have fourteen (14) days to cancel the purchase and return the product from the moment he/she receives the order. To do this you must send an email to annacortina(at)annacortina.com requesting the return of your order.
To make any exchange or return of any product, the user must return the product in perfect condition and without having started its use. The return shipping costs are to be paid by the customer and he/she must manage this procedure himself/herself.
Once the material has been returned and its correct condition has been checked, the amount paid for the product will be refunded, as well as the initial shipping costs in their most basic form (standard shipping). If the return is due to an error on the part of Anna Cortina, the shipping costs for the return of the product will be assumed, otherwise the user will have to pay the return shipping costs.
Anna Cortina will refund the amount of the return within 14 days of the actual receipt of the returned product and by the same method of purchase used by the buyer.
6.1. RIGHT OF WITHDRAWAL
In accordance with the applicable regulations, if you are contracting as a consumer, you may withdraw from the contract within 14 working days from the date of delivery without any penalty.
7. GUARANTEE
All Anna Cortina products are guaranteed against any manufacturing defect for a minimum of two years as required by law. In the event of a defective product, the seller shall be liable for any lack of conformity within two years of delivery. Never in the case of defects or wear and tear due to use.
The consumer and user must inform Anna Cortina of the lack of conformity within two months of becoming aware of it. In the event of a defective product, the seller must proceed, as appropriate, to repair, replace, reduce the price or terminate the contract, which will be free of charge for the consumer and user.
To find out which products have a longer warranty period, you should go to each product file where you will be able to find the warranty period.
PRIVACY POLICY
In compliance with the provisions of the L.O.P.D 15/1999, of December 13, Protection of Personal Data, the user is informed of the existence of a file with personal data, registered in the General Register of Data Protection under the name CLIENTS, whose purpose is the management of customers and their participation in advertising campaigns, commercial communications, about our own products.
The responsible is the company ANNA CORTINA - ART MEETS FASHION SL, with address C/ FERRAZ 78 PLANTA 3, 28008 MADRID.
Likewise, the client gives his/her consent to the introduction and processing of his/her data in said file. The only recipient of the data communicated will be the person responsible for the file and the possible transport company or companies that may need to be contracted, if necessary, in order to be able to deliver the goods purchased by the customer.
Under no circumstances will data be provided to third parties, nor will they be used for purposes other than those stated above.
The customer may exercise their rights of access, rectification, cancellation and opposition free of charge by sending a written communication to the following address: ANNA CORTINA - ART MEETS FASHION SL, - C/ FERRAZ 78 PLANTA 3, 28008 MADRID or by sending an e-mail to: annacortina(at)annacortina.com.
The information marked as obligatory is necessary to be able to make a purchase. In the case of refusing to communicate them, it would be impossible for us to fulfil this purpose.
ANNA CORTINA has adopted the legally required levels of security for the protection of personal data and endeavours to install other additional technical means and measures of protection. However, the User must be aware that Internet security measures are not impregnable.
ANNA CORTINA may use cookies when a User browses the websites and web pages of the Portal. The cookies that may be used on the websites and web pages of the Portal are only associated with the browser of a specific computer (an anonymous user), and do not provide the name and surname of the user. Thanks to cookies, it is possible for ANNA CORTINA to recognise the browsers of Users who may register after they have accessed or registered for the first time, without them having to register on each visit to access the areas and Services that may be reserved exclusively for them.
The User has the possibility of configuring their browser to be warned on screen of the reception of cookies and to prevent the installation of cookies on their hard drive. Please consult the instructions and manuals of your browser for further information. To use the Portal, it is not necessary for the User to allow the installation of cookies sent by ANNA CORTINA, notwithstanding that in this case it will be necessary for the User to register each time he/she accesses a service that requires prior registration.
The cookies used on the websites and web pages of the Portal may be served by ANNA CORTINA, in which case they are served from the various servers operated by them, or from the servers of certain third parties that provide services and serve cookies on behalf of ANNA CORTINA (such as, for example, cookies that are used to serve certain content and that make the User view certain content at a predetermined time, number of times and in a predetermined manner).
Cookies not exempted from THIRD PARTIES included on our website:
1- GOOGLE ANALYTICS
Google Analytics: is a web analytics tool that allows site owners to understand how users are engaging with their website. Google Analytics customers can view various reports describing how users interact with their websites in order to improve them. Google Analytics collects information anonymously, i.e. it reports site trends without identifying its users.
All website owners using Google Analytics must have a privacy policy in place that specifies the use of Google Analytics.
About Analytics www.google.com/analytics/
Privacy support.google.com/analytics/answer/6004245?hl=en
Google Adwords: is an advertising tool whose Adwords remarketing function allows you to show your ads to people who have visited your website before, so you can deliver the perfect message to the most suitable audience, it reports on site trends without identifying your users.
Information about Adwords https://adwords.google.com/intl/es_es/home/
Privacy https://support.google.com/adwordspolicy/answer/6008942?hl=es
a. Company name: Google Ireland, Ltd.
Google's Doubleclick.net, allows you to effectively remarket and set up different advertisements in relation to the page visited on our website in order to display the most appropriate information to the visitor and deliver the perfect message to the most suitable audience.
Information about Google Doubleclick
Adwords https://www.doubleclickbygoogle.com/es/insights/
Privacy https://policies.google.com/?hl=es
To allow, know, block or delete the cookies installed on your computer, you can do so by configuring the options of the browser installed on your computer.
For example, you can find information on how to do this if you use the following browser:
Firefox from here: https://support.mozilla.org/es/kb/habilitar-y-deshabilitar-cookies-sitios-web-rastrear-preferencias
Chrome from here: https://support.google.com/chrome/answer/95647?hl=es
Explorer from here: https://support.microsoft.com/es-es/help/17442/windows-internet-explorer-delete-manage-cookies
Safari from here: https://support.apple.com/es-es/guide/safari/sfri11471/mac
Opera from here: http://help.opera.com/Windows/11.50/es-ES/cookies.html
If you would like more information about how we use cookies, please send us an e-mail to annacortina(at)annacortina.com
Anna Cortina has participated in the FPA FASHION WEEK I 2020 held in Paris, and has had the support of ICEX, as well as the co-financing of European ERDF funds, having contributed to the economic growth of this company, its region and Spain as a whole.